Terms of Service

1.The service and early access

Greek Central provides fraternity and sorority chapter management: recruitment, rosters, events, attendance, private programs, Tasks / Assignments, points, messages, files, polls and elections, alumni and financial records. Available workflows depend on permissions, enabled modules, setup and third-party availability. Chapter early access is being prepared for a planned Spring 2027 launch; dates are plans, not guarantees.

The university product is developing through private invited pilots for a planned Fall 2027 launch. University platform billing is paused and pilot offices are free. Councils are internal teams within a university workspace, not separately sold accounts. National self-service and general availability are not offered. Existing compatible written customer agreements remain effective.

2.Accounts and authority

Chapter and office access is approved or invited, not open automatic signup. Members, staff and prospects may create or sign into an account through their authorized invitation or registration path. Use your own identity, protect credentials and keep contact details current. Do not share logins or impersonate another person.

You must be at least 16 to use the service and have capacity to enter a binding agreement, or valid authority as required by applicable law, before purchasing or accepting for a chapter or institution. Greek Central does not represent that it verifies age or operates an automatic parental-consent process. The service is not directed to children under 13.

3.Chapter subscriptions, renewal and cancellation

One flat chapter license covers unlimited legitimate chapter members, officers, prospects and alumni. The accepted term is monthly, six months, one year, two years or three years, billed in full in advance. Current amounts are shown on Pricing and before authorization. A monthly equivalent is a comparison, not a monthly installment. Applicable taxes are disclosed at checkout.

Before a recurring charge is authorized, the amount, billing period, renewal terms and material fees are displayed. Completing an application or guided setup is not payment authorization. No consent is presumed from a prefilled field. Subscriptions renew at the accepted price for the accepted period unless canceled or changed under an accepted agreement. Material price changes require advance disclosure and any acceptance required by law or the agreement; we do not retroactively reprice paid time.

Cancel from Billing before the next renewal. Paid access continues through the paid term. If you cannot access cancellation, contact Billing for assistance. Paid terms are not refunded for unused time except where required by law, for a billing error or under a separate accepted agreement. Report disputed or mistaken charges to Billing; statutory remedies are not waived. Failed payments may result in notices, retries and limited access under the accepted plan.

4.Sponsorship

A university may sponsor an existing activated chapter license through the supported acceptance and verified-funding process. Sponsorship changes the payer only; it does not grant chapter membership, data access or education visibility. No chapter should be charged twice for the same coverage. Funding and handoff must be confirmed; an invitation alone is not paid access. Full pre-activation sponsored onboarding is not currently offered.

5.Dues, registration fees and payment records

Member dues are chapter-set obligations, separate from the Greek Central subscription. Institutional registration fees are set by the institution or authorized cycle team and are separate from dues and software billing. The chapter or institution is responsible for its authority, amounts, notices, dispute process and lawful collection. Greek Central does not create an underlying debt.

Online collection requires a properly configured connected recipient account, enabled methods and provider readiness. Stripe hosts collection of payment credentials. Chapter dues route through the chapter payment account; institution registration fees use the institutional recipient account, not a platform owner’s personal payout account. Payment-service and processing amounts are displayed before authorization. Live payment activation is not implied by the existence of a test-mode screen.

Manual payments, member claims, expense receipts and reimbursement records document outside activity; they do not transfer funds. A claim is subject to authorized review. Online success is recorded from verified provider events, not simply starting checkout. Corrections, credits, waivers, refunds, returns and disputes preserve original ledger history through linked or compensating entries. Available refund actions and timing depend on the recipient, provider and payment state.

6.Optional automatic dues payments

Only the member can expressly enroll for their own automatic dues payments. Setup records the consent version, chosen card or bank method and maximum total per payment, including disclosed fees. Saving a payment method is not itself a dues charge. A new method or cap requires turning off the existing setup and agreeing to a new setup.

An exact-amount notice precedes an eligible automatic payment by at least three days. Changed balances or fee-inclusive amounts require a new notice and wait; amounts above the cap are not automatically charged. Before an attempt the system rechecks membership, module and recipient-account readiness, outstanding balance, notice and competing manual checkout. Processing failures or actions required by the provider are shown rather than marking an unpaid charge paid.

Members can pause or turn off new attempts from Payments. This does not stop a bank payment already processing, reverse a completed payment or erase an independently valid chapter obligation. Returns, refunds and disputes follow the underlying recipient and provider process. Current autopay is test-mode only; live automatic debits are off. Notices and execution depend on configured jobs, preferences and third-party availability.

7.Content, personal rights and confidentiality

You retain rights you hold in your uploaded content. A chapter does not thereby own every person’s personal information. You give Greek Central a limited right to host, process, display and transmit content as needed to operate and support the service, follow authorized instructions and meet lawful obligations. You must have the necessary rights and lawful basis to collect or share it.

Access follows workspace, role, participant audience, record ownership and consent rules. Prospects do not receive internal evaluations, notes, stages or ballots. Organization connections expose only approved permitted datasets. Education and program details and their derived metrics remain chapter-only and are excluded from routine organization sharing and standard support access. Lawful compulsory requests are handled separately through reviewed, scoped processes.

Authorized exports are limited to supported formats and permitted records; no universal export or instant deletion is promised. Requests for closure, correction or deletion are handled through support and privacy channels, subject to verification and legal, payment, security, consent and audit retention needs. Previously downloaded copies are not recalled by revoking access.

8.Communications, files and voting

Messages and files are restricted by their participants, audience and permissions; an officer role does not automatically expose unrelated conversations. Announcements, scheduled publishing and notification emails follow configuration, preferences and provider availability, not guaranteed receipt or exact delivery times.

Polls and single-seat elections use eligibility, voting windows and configured ballot/result visibility. Certification or a poll result does not automatically grant a role. Do not attempt to reveal protected ballots. Messages are not end-to-end encrypted. Necessary moderation, versions and audit history may persist after a visible edit or removal.

9.Milo and AI-assisted tools

Milo uses role-scoped information to answer, navigate, draft and propose supported actions. A user—not only an officer—may confirm an action they are authorized to perform, such as their own RSVP. Proposed changes use the app’s permission and approval rules, checked again at execution. Some workflows remain guide- or draft-only.

AI can be inaccurate, incomplete or inappropriate. Review proposed targets, recipients, content and consequences before confirming. Milo does not autonomously move money, approve bids, grant roles, change sharing or vote. Sensitive records are not made available merely by asking. AI assistance is not legal, medical, accounting or other professional advice.

10.Acceptable use and support

Follow the Acceptable Use Policy. No hazing, coercion, harassment, retaliation, unlawful discrimination, fraud, unauthorized charges, infringing content or security abuse. Neutral naming does not legitimize prohibited conduct. Chapters and institutions are responsible for their activities; Greek Central does not approve conduct or guarantee compliance.

Authorized platform support sessions are time-limited, audited and visible to the customer, without creating real membership or sharing consent. Education and program data are excluded. Report problems through Support; do not include passwords or raw payment credentials. The service is not an emergency-response channel.

11.Dependencies, changes and suspension

The service depends on hosting, authentication, storage, AI, email and payment providers. Features and availability may change; early-access workflows may be incomplete or interrupted. We do not promise uninterrupted availability, backups or recovery outcomes not specified in a separate agreement.

We may restrict or suspend access for security threats, unlawful use, serious or repeated breaches, or unpaid subscriptions. Where reasonable and safe, we provide notice and an opportunity to resolve the issue or request supported exports. You may stop using the service and cancel recurring billing; closure is separate from a deletion request.

12.Ordinary limitations and dispute resolution

To the extent permitted by applicable law, the service is provided “as is” and “as available.” We exclude implied warranties not expressly promised in an accepted agreement and liability for indirect or consequential losses. Our aggregate liability arising from the service is limited to fees paid to Greek Central by the affected customer during the preceding 12 months, except where the law prohibits a limit or a separate agreement provides otherwise. These limits do not exclude liability or consumer rights that cannot lawfully be excluded.

Contact Support or Billing with the disputed issue and relevant records so we can investigate. No forced arbitration, mandatory forum or class-action waiver is added by these terms. If a provision is unenforceable, the remaining terms continue to the extent lawful. Material changes will be identified by the updated date and notified through an appropriate customer channel; any consent required by law remains required.

13.Contact

General questions: hello@greek-central.com. Account support: support@greek-central.com. Billing: billing@greek-central.com. Privacy requests: privacy@greek-central.com. Security reports: security@greek-central.com.